Claimlane

Customer service agents can use macros to quickly insert predefined messages when responding to common questions or situations in the ticket chat.

Macros

Chat messages can be translated automatically into multiple languages using DeepL.

Message Multi-Language Support

Defines what should happen in Claimlane when the warehouse selects an outcome for a ticket.

Outcome-Based Actions

Triggers actions immediately at the point of scanning when the warehouse scans a parcel.

Scan-Triggered-Actions

Used to handle warehouse updates in bulk via Excel upload when external warehouse partners or 3PLs do not work directly in Claimlane.

Automated Ticket Handling With Excel Upload

Connect Claimlane with Third-Party Logistics (3PL) providers and external warehouse management systems to automate return parcel scans and status updates.

3PL Integrations

Process multiple returned parcels or items simultaneously in the Warehouse Module for bulk inspection and status updates.

Batch Processing

Support team

Submitting claims and returns

This article will explain the basics of how a self-service portal is structured, and provide an overview of how it works and can be edited.

Introduction to self-service portals

Multi-Language Support

Order Search

Product-Based Return Eligibility Window

Collection Scheduling

Low-Cost Automatic Processing

Gift Flow

Custom Return Guide

Flow Tags

Product Parts

How to Add or Remove Guide Text and Images for Your Tags

Add custom action buttons and links within self-service portal flows to direct users to external resources or trigger specific workflows.

Custom Action Links

Overview of mobile-responsive design capabilities in Claimlane self-service portals.

Mobile-Responsive Design

Guide on photo and video upload capabilities in Claimlane portals.

Photo and Video Upload

B2C portal

Overview Submitting claims through Claimlane is easy. In Claimlane, claims are referred to as “Tickets” - you can have multiple claims within a single ticket.

How do I Create / Submit Claims & Returns

Brand-Specific Guidelines

Bulk Product Upload With Excel

Create Tickets on Behalf of Your Retailers

How to Add Comments/Reminders for Specific Customers (Supplier-Only)

Brand-specific guidelines shown to retailers when submitting tickets to suppliers through the B2B portal.

Allows retailers to add multiple products to a single B2B ticket in one step by uploading an Excel file.

How to Submit Claims and Returns

B2B portal

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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