Outcome-based actions define what should happen in Claimlane when the warehouse selects an outcome for a ticket. Outcomes are configured as buttons in the warehouse UI, and each outcome can trigger predefined actions such as updating the ticket status (including moving it to a different group), sending an email update to the customer, or archiving the ticket.
These actions are configured directly in Claimlane and run automatically as soon as the warehouse selects an outcome, without requiring any manual follow-up.