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External Partner Setup – Warranty Registration

Set up external registration partners, register warranties, and monitor registrations in Claimlane.

Written by Support team

Accessing the External Partner Dashboard

You can find your dashboard by going into your company view.

Find the External registration partners tab in the left-side menu.

Setting up an External Registration Partner

  1. Open the Self Service Portal Picker.

  2. Select the portal.

  3. Click Add external registration partner.

  4. Enter the partner details, such as name and email, and click Add Partner.

Once added, the partner will appear in the list with a unique registration link.

External Partner Warranty Registration

Each external partner receives a unique link to register warranties. Example: https://app.claimlane.com/external-registration-partner/68fb7c0019510ef6fc00c2e4

Process for registering a warranty

  1. Open the partner’s registration portal.

  2. Click Register warranty.

  3. Enter the product and consumer details, then confirm the registration. A success screen will appear.

  4. The consumer will receive a confirmation email with access to their own overview.

  5. The registered warranty will appear in the partner’s dashboard.

Claimlane Admin Dashboard

  1. Click the Warranty inbox in the left sidebar.

  2. Here you will see all warranties registered through external partners.

  3. Click Open to view warranty details, including customer information, product information, and external partner information.

End Consumer View

After a warranty is registered, the consumer receives a confirmation email with access to their warranty overview.

By clicking Go to request, they can view their registered products.

Submitting a Claim

From the consumer’s overview, valid warranty registrations will show a Register Claim button.

Note: This feature is currently a work in progress. When available, submitted claims will appear in Admin → Consumer Inbox.

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