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How to submit claims and returns

Written by Support team

Steps to Submit a Ticket:

  1. Go to New Ticket
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  2. Select the Brand.
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  3. Select Ticket Type.
    Choose between claims, returns, or delivery issues. Sometimes there may be only one option.
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  4. Click Add Product.

  5. Add Product Information: Include pictures, issue tags, and a description.

  6. Click Save Product-

  7. Optionally, Add Another Product or finish by clicking Next - Review Ticket.

  8. Review Your Ticket and click Submit Ticket when ready.

  9. Optionally, Add Your Own Reference Number (for example, from your ERP system).

Troubleshooting

Issue 1: You cannot find product information or encounter an error (see screenshot below).
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  1. Check the Brand’s Guide: Verify the format being used.

  2. If the data is correct but not found, click I Can’t Find My Style Number and then click OK on the pop-up screen to proceed. This allows you to submit a ticket with incorrect data.

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Issue 2: Forgetting to Press Next - Review Ticket and Submit Ticket.

Make sure to follow all the steps, especially the final submission step

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