Claimlane

Allow customers and retailers to upload photos and video evidence when submitting claims and return requests through Claimlane portals.

Collecting visual proof of damaged, defective, or incorrect items is essential for accurate claim evaluation. Claimlane enables file uploads directly within the submission flow.

Supported File Formats &amp; Limits

Images: PNG, JPG, JPEG, WEBP, HEIC (iPhone default format).

Videos: MP4, MOV, AVI formats supported for capturing motion defects or functional issues.

Direct Device Capture: Mobile users can record video or take photos directly in the browser during form completion.

Multiple Attachments: Customers can attach multiple images or clips per claim line item.

- Images: PNG, JPG, JPEG, WEBP, HEIC (iPhone default format).
- Videos: MP4, MOV, AVI formats supported for capturing motion defects or functional issues.
- Direct Device Capture: Mobile users can record video or take photos directly in the browser during form completion.
- Multiple Attachments: Customers can attach multiple images or clips per claim line item.

Guide on photo and video upload capabilities in Claimlane portals.

Photo and Video Upload

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Photo and Video Upload

Overview

Supported File Formats & Limits