When an end customer submits a ticket through the self-service portal, they can upload photos and videos as part of the submission. This allows agents and technicians to review visual evidence of defects or damage directly in the ticket, including videos when additional context such as movement or sound is required.
Overview
Collecting visual proof of damaged, defective, or incorrect items is essential for accurate claim evaluation. Claimlane enables file uploads directly within the submission flow.
Supported File Formats & Limits
Images: PNG, JPG, JPEG, WEBP, HEIC (iPhone default format).
Videos: MP4, MOV, AVI formats supported for capturing motion defects or functional issues.
Direct Device Capture: Mobile users can record video or take photos directly in the browser during form completion.
Multiple Attachments: Customers can attach multiple images or clips per claim line item.