When submitting a ticket through the self-service portal, customers can search for their order using details such as their email address and order number. Order data is retrieved automatically from connected systems, such as an ecommerce platform or ERP.
This allows product and customer information to be prefilled on the ticket when order data is available.
Customer information such as name, email address, delivery address, and purchase history is automatically prefilled once an order is found through an order integration. This helps ensure accurate customer details without requiring manual entry.