This guide explains how to send a claim in a B2B basis, for B2C you should follow a self service portal in the Retailer or Supplier website.
Steps to Submit a Ticket as a Retailer:
1. Go to New Ticket and select the right brand
2. Choose Ticket-type:
3. Add Product details:
- Click on “Save Product”.
4. Proceed – optionally add more products:
Add another product or click on “Next - Review Case” to proceed.
5. Review and Submit:
Common Challenges When Submitting Tickets:
Challenge 1:
You cannot find the product information, or it shows an error.
- First, check the brand’s guide to see what format they use.
- If your data input is correct but still shows an error, click on “I can’t find my style number” and then click “OK” on the pop-up screen to proceed. This will allow you to submit the case.
Challenge 2:
Forgetting to click “Next - Review Case” and “Submit Case”.