Claimlane is claims and returns management software. It is not a store or a marketplace. If you received an invitation, it means one of your business partners, such as a brand, retailer, or supplier you work with, uses Claimlane to manage claims, returns, or orders with you, and has invited you to their account so you can communicate and submit or receive cases through the platform.

The invitation email should name the company that invited you. That company owns the relationship and the account you are being invited into, Claimlane provides the underlying software.

Follow the link in the invitation email to complete your registration. If you are not sure of the exact steps, see How to Register on Claimlane.

Check your spam or junk folder for an email mentioning Claimlane and the name of the company that should have invited you. If you still cannot find it, contact that company directly (your usual point of contact with them, such as your account manager or their customer service team) and ask them to resend the invitation. They control if and when invitations are sent, Claimlane support cannot send or resend an invitation on their behalf.

Is this invitation legitimate? If it names a company you actually do business with and matches the email domain you would expect from Claimlane or that company, it is expected. If you do not recognize the company at all, contact them directly to confirm before registering.

Can Claimlane invite me directly, without a company requesting it? No. Claimlane accounts for suppliers and retailers are created through an invitation from the business partner you work with.

I registered but cannot log in, or my email is already registered. See I don't have access to Claimlane or My email is already connected to an account, but I can't log in.