Skip to main content

I don’t have access to Claimlane

Learn what to do when you can't access Claimlane

Written by Support team

  1. You need to be invited to the platform // You do not have an account

    1. Please contact either your supplier or retailer partner that already uses Claimlane, they should invite you.

      1. If they do not know how to do it share the followind documents

        1. If you are a supplier: Add a supplier

        2. If you are a retailer: Invite a retailer

  2. You Have Received an Invitation but Haven’t Registered/Accepted It

    1. Solution:
      Search your mailbox for the email titled “Invitation to use Claimlane.”
      If you can’t find the email, contact [email protected] and inform us which supplier has invited you.
      ​

  3. Someone Else Created the Profile but is No Longer Part of Your Organization

    1. Contact [email protected].

    2. Provide your store name.

    3. We will add your new email to the existing account and disable the old user if needed.

Did this answer your question?