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How to edit the eligibility window in your return policy

Learn how to update how many days customers have to return their items

Written by Support team

  1. In the left-hand menu, go to Self-Service Portals.

  2. Click "Manage" on your portal and.

  3. Under Flows, open the return flow you want to update (1).

  4. In the menu on the top, click Return policies (2).

  5. Find the policy you want to change and click the three dots (⋯) next to it (3).

  6. Choose Edit.
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  7. Under Eligibility window, update the number of days.

  8. Click Save.
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