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Change the email address where you receive claim/return notifications (B2B)

Learn how to update the contact email for your brand so claim and return notifications are sent to the right inbox.

Written by Support team

This is for your B2B flow.

Step-by-step guide

  1. Open Settings In the bottom-left corner of the Claimlane dashboard, click Settings.

  2. Go to Brand Settings From the left-hand menu, select Brand.

  3. Find Your Brand Locate the brand you want to update and click Manage Brand.

  4. Update the Contact Email Under Contact Email, enter the new address where you want to receive claim and return notifications. Here you can change other information related to your brand such as Brand name, Category, Guidelines, etc.

  5. Save Your Changes Click Save to confirm the update. All future notifications will now be sent to the new email address.

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