Claimlane

Open Settings From your Claimlane inbox, click Settings in the bottom-left corner.

Go to Brands In the left-hand menu, select Brands.

Manage Flows Click Manage Flows to access your ticket flow settings.

Configure Requested Information Select Claim, Return or Delivery. Scroll down to view all available configuration options. Here, you can choose to disable, require, or make optional each question.

- Product type
- Product information
- Picture of fault
- Issue tags
- Description
- Product picture
- Customer receipt picture


1. Open Settings From your Claimlane inbox, click Settings in the bottom-left corner.
 
 
2. Go to Brands In the left-hand menu, select Brands.
3. Manage Flows Click Manage Flows to access your ticket flow settings.
 
 
4. Configure Requested Information Select Claim, Return or Delivery. Scroll down to view all available configuration options. Here, you can choose to disable, require, or make optional each question.
 The options currently available are:
 - Product type
 - Product information
 - Picture of fault
 - Issue tags
 - Description
 - Product picture
 - Customer receipt picture

Learn how to customize the information you ask your partners to provide in B2B tickets. Choose which questions are required, optional, or disabled giving you full control over your claim handling flow

Change the Information You Request in B2B Tickets

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Change the Information You Request in B2B Tickets

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