Scan-triggered actions work in the same way as outcome-based actions, but everything happens at the point of scanning instead of after an outcome is selected. When the warehouse scans a parcel, Claimlane immediately runs the actions linked to that scan.
These actions are configured in Claimlane and can include updating the ticket status (including moving it to a different group), sending an email update to the customer, or archiving the ticket. The warehouse does not need to open the ticket or choose an outcome.