Note: This setting is available on the Pro plan.
Configure email notification recipients
Click Settings in the bottom-left corner of your Claimlane dashboard.
Select Mail Settings from the left-side menu.
Choose the events for which you want email notifications. Available events can include:
An open ticket is updated or handled by an external supplier.
A new message is added to a ticket.
An open ticket is transferred to your account.
A new consumer claim is created or updated with a message.
A consumer return flow encounters an error.
For each event, click Select recipient.
Select one or more active team members who should receive the notification.
Repeat these steps for each event that needs a different recipient list.