Learn how to manage email notifications in Claimlane and choose who on your team should receive updates about important ticket and claim events.
This feature is only available for pro subscription users.
Step-by-step guide
Open Settings
In the bottom-left corner of the Claimlane dashboard, click the Settings button.
Go to Mail Settings
From the menu on the left side, select Mail Settings. Here, you can enable or disable specific email notifications.
Choose Notification Types
Claimlane currently supports the following notification types:When a ticket is handled by your supplier
When you receive a new message on a ticket
When a ticket is transferred to you
When a consumer claim is submitted or has a new message
When a consumer return has an error
Select Who Should Receive Notifications
For each notification type, click Select recipient. You’ll see a list of all team members in your account, select one or multiple users. Those users will then receive email notifications for that specific event.
