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Preload order information

Pre-fill customer order information and direct customers to a specific self-service flow using URL parameters.

Written by Support team

You can pre-fill customer details and direct them to a specific flow in your self-service portal by using URL parameters.

Preloaded URL format

https://app.claimlane.com/c/{flowName}?lang={language}&fieldOne={email}&fieldTwo={orderNumber}&tile-id={tileId}

Parameter details

  • flowName: Your unique Claimlane flow URL.

  • language: The language code, such as en, da, or fi.

  • email: The customer’s order email.

  • orderNumber: The customer’s order number.

  • tileId: Optional. Directs the customer to a specific flow, such as returns, faulty product, or delivery issue.

Example

https://app.claimlane.com/c/shop123?lang=en&[email protected]&fieldTwo=ORD12345&tile-id=6596b0f1f86c1691fecf45fd

In this example, Claimlane opens with:

  • Email pre-filled as [email protected].

  • Order number pre-filled as ORD12345.

  • The customer directed straight to the flow 6596b0f1f86c1691fecf45fd.

Find the tileId

  1. Open your self-service portal settings.

  2. Go to Channels.

  3. Click the three dots on the corresponding issue tile.

  4. Click Copy tileId.

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