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Preload order information

This article explains how to automatically pre-fill the email and order number fields by adding parameters directly into the URL. By doing this, you can send customers to Claimlane with their details

Written by Support team

You can pre-fill customer details and direct them to a specific flow in your self-service portal by using URL parameters.

Preloaded URL format

https://app.claimlane.com/c/{flowName}?lang={language}&fieldOne={email}&fieldTwo={orderNumber}&tile-id={tileId}

Parameter details

  • flowName: Your unique Claimlane flow URL.

  • language: The language code, such as en, da, or fi.

  • email: The customer’s order email.

  • orderNumber: The customer’s order number.

  • tileId: Optional. Directs the customer to a specific flow, such as returns, faulty product, or delivery issue.

Example

https://app.claimlane.com/c/shop123?lang=en&[email protected]&fieldTwo=ORD12345&tile-id=6596b0f1f86c1691fecf45fd

In this example, Claimlane opens with:

  • Email pre-filled as [email protected].

  • Order number pre-filled as ORD12345.

  • The customer directed straight to the flow 6596b0f1f86c1691fecf45fd.

Find the tileId

  1. Open your self-service portal settings.

  2. Go to Channels.

  3. Click the three dots on the corresponding issue tile.

  4. Click Copy tileId.

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