When to use this
A customer has already submitted a claim for an order or product but needs to submit a separate new claim.
You want each issue tracked as its own ticket or claim, even if it uses the same order number.
How to enable it
Open Portal settings for the relevant B2C flow.
Locate the setting Allow claims to be submitted multiple times.
Turn it on.
What happens after enabling it
Customers can submit another claim even if that order or product has already been claimed.
Each submission creates a separate claim or ticket.