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How to remove (hide) a flow-type in the self-service portal

You can manage which claim/issue tiles (flow-types) customers see when they start a claim in the self-service portal.

Written by Support team

How to remove a tile

For example, you can remove the “Damaged in Transport” tile as follows:

  1. Go to Self-service portal settings.

  2. Open Support issue tiles (sometimes called Tiles or Issue tiles).

  3. Find the tile you want to remove, such as Damaged in Transport.

  4. Disable or unpublish the tile (recommended), or delete it.

  5. Save your changes.

  6. Open the portal link and confirm the tile no longer appears.

Notes

  • If you have multiple channels or flows, make sure you are editing the correct one. Tiles can differ by channel or flow.

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