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How to Create Tags (B2C)

Learn how to create tags to collect all the necessary customer information in your self-service flow portals.

Written by Support team

> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/troubleshooting-and-faqs/how-to-create-tags-b2c.md).# How to Create Tags (B2C)This guide shows you how to create tags in your B2C flow.## Steps 1. **Access Your Portal Settings**: From your Inbox in Claimlane, click **Settings** at the bottom-left corner. 2. **Open Your Portal's Data Source**: Go to **Self Service Portal** -> **Data Source**. 3. **Select or Create a Data Source**: Choose an existing data source. 4. **Go to General Tags**: Select the **General Tags** tab. 5. **Create or Edit a Tag**: Click **Create Tag**. 6. **Configure Your Tag**: Define tag name, scope (Product), channel (B2C), tag type, and requirement. 7. **Add Tags to a Request Type Rule**: Enable the flow tags in request type rules. 8. **Final Checks**: Verify in Portal Settings -> Start Screen.

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