Short answer: Claimlane is not a webshop, store or brand. We don't sell products, so we can't accept returns, handle refunds, or approve or reject claims. Please contact the company you bought the product from.
What is Claimlane?
Claimlane makes claims management software. Retailers, brands and suppliers use it to handle returns, complaints and warranty claims from their customers.
If you filed a claim through a claims portal, you were most likely using a Claimlane-powered portal. The company that runs that portal owns your case. Claimlane only supplies the system behind it.
What Claimlane support can't do
Claimlane support has no access to your order and no say in your case. We can't:
Accept a return or issue a refund
Approve, reject or change a claim
Look up your order, invoice or delivery note
Add missing products to a company's portal
Contact the seller or supplier for you
What to do instead
If you're a consumer
Contact the webshop or store you bought the product from. Their contact details are usually on your order confirmation, your receipt, or their website.
If you're a business customer or retailer returning goods to a supplier
Contact your supplier or brand directly, for example your account manager or their customer service team. They manage their own claims portal, including which products and orders you can find there.
"Item not found" in the claims portal
If you can't find a product or order in a claims portal, the company running the portal decides what shows up in it. Before you contact them, check:
The order or delivery note number. Make sure it's typed exactly as it appears on your documents.
The item or article number. Try searching by item number instead of product name, or the other way round.
The right portal. Make sure you're using the portal of the company that sold you the product.
If the item still doesn't show up, contact that company and give them:
Your customer number
The order or delivery note number
The item numbers, sizes and quantities you want to return or claim
A short description of the issue
They can register the claim for you or tell you what to do next.
Summary
You want to... | Contact |
Return a product or get a refund | The company you bought it from |
Report a faulty or damaged product | The company you bought it from |
Get help finding an item in a claims portal | The company that runs the portal |
Ask about Claimlane's software for your business | Claimlane |