Prerequisite:
To use Shopify custom actions, your Shopify store must be connected to Claimlane through the Shopify Order Integration.
What We Offer: Claimlane currently supports the following Shopify custom actions:
Refund – Automatically issue a refund in Shopify once a claim is approved.
Create Order – Generate a new order directly from Claimlane to replace or resend items.
Replacement – Streamline product replacements without manually creating new orders in Shopify.
Return – Manage product returns efficiently, ensuring the order and inventory stay in sync.5
Why It’s Useful
With Shopify Custom Actions, you can manage key order operations directly from your Claimlane ticket, no need to switch tabs, open Shopify, or leave the platform. In just a few clicks, you can trigger the most common post-purchase actions right where you handle claims, saving time and reducing manual work.
Most Popular between our Customers
Refund
Process refunds quickly without leaving Claimlane. You can:
Refund the original shipping cost.
Subtract the return shipping label from the refund amount.
Choose to refund a percentage of the total or a custom fixed amount.
Restock items directly from the same interface.
Replacement
Handle product replacements seamlessly within the same claim:
Select the items and quantities you want to replace.
Choose to send the same item or a different product to the customer.
Pick your preferred shipping method before confirming the replacement.
How Do Custom Actions Improve Your Ticket Handling?
Claimlane’s custom actions don’t just connect to Shopify — they can also trigger other helpful automations inside Claimlane. For example, when you press an action button, you can automatically:
Send an email to the customer with the outcome of their claim.
Change the ticket’s status inside your inbox (e.g. move it to Resolved).
Archive the ticket once everything is complete.
And you don’t need to pick just one! You can combine actions, for instance, notify your customer about their refund and automatically close the ticket in one click.
It’s all about making life easier for your agents, saving time, and ensuring every claim is handled consistently from start to finish.
In Summary
Shopify custom actions in Claimlane bring your claim handling and store management together in one smooth workflow. They help your team work faster, reduce manual steps, and keep every update automatically reflected in Shopify, all from inside a single Claimlane ticket.
These automations empower your agents to deliver quick, accurate resolutions and an effortless customer experience every time.