A ticket is the view an agent uses in Claimlane to handle an individual case, such as a return, claim, or warranty request. It contains all information related to the case, including product and customer details, customer and/or partner communication, attachments, internal notes, and status history.
Tickets are used in both B2C and B2B workflows and can be handled by retailers, suppliers, and their teams, such as customer service, finance, and logistics. The features in this section describe how tickets are forwarded, received, updated, and progressed during handling.