Claimlane

Identify, tag, and isolate tickets that encounter automation or shipping integration errors so support teams can perform manual review and follow-up.

When automated workflows or shipping label bookings fail due to invalid addresses, courier restrictions, or missing data, Claimlane can automatically flag the affected ticket.

Automatic Error Detection: When a shipping integration or API action fails, an internal error note is appended to the ticket.

Error Tagging: Configure rules to apply specific error tags (e.g., <code>shipping-error</code>, <code>manual-review</code>) automatically when booking fails.

Filtered Inbox View: Agents can use inbox filters to view all flagged tickets in one queue for immediate resolution.

1. Automatic Error Detection: When a shipping integration or API action fails, an internal error note is appended to the ticket.
2. Error Tagging: Configure rules to apply specific error tags (e.g., <code>shipping-error</code>, <code>manual-review</code>) automatically when booking fails.
3. Filtered Inbox View: Agents can use inbox filters to view all flagged tickets in one queue for immediate resolution.

Guide on flagging tickets with errors for manual follow-up in Claimlane.

How do I flag tickets with errors for manual follow‑up?

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How do I flag tickets with errors for manual follow‑up?

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