The Activity Log provides a complete audit trail of all actions taken on a Claimlane ticket. Every status change, comment, email notification, assignment, and integration trigger is recorded chronologically.
Overview
Maintaining a detailed activity history ensures transparency across support teams, suppliers, and managers when tracking ticket progression or auditing resolution steps.
Tracked Events
Status and Stage Changes: Records when a ticket moves between statuses or workflow stages.
User Actions: Logs which team member added notes, updated fields, or reassigned the ticket.
Automated Actions: Displays actions executed by system integrations or rule triggers.
Viewing the Activity Log
Open any ticket in your Claimlane Inbox.
Scroll down or switch to the Activity Log tab in the sidebar.
Review timestamps, user names, and exact event details.