Internal Notes and Member Tagging

> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/internal-notes-and-member-tagging.md).# Internal Notes and Member TaggingCollaborate with team members inside claim tickets using internal notes and @mentions without customer visibility.## Usage- **Add Internal Note**: Switch from Customer Reply to Internal Note in the composer. - **@Mention Teammates**: Type `@` followed by a teammate's name to notify them directly.