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Forwarding Customer Message to Supplier

Retailers can forward customer messages to suppliers directly from the ticket, including any attached files. This allows customer communication to be shared with suppliers without manual copying.

Written by Support team

Easily forward customer claim communications, defect notes, and media directly to the relevant supplier within Claimlane.

Steps to Forward

  1. Open the claim ticket in Claimlane.

  2. Click Forward to Supplier in the message timeline.

  3. Select the specific messages, notes, or attachments you want to include.

  4. Add optional commentary or instructions for the supplier.

  5. Click Send to Supplier.

Supplier Responses

When the supplier replies to the forwarded email, their response is automatically logged into the claim ticket's internal timeline, keeping all correspondence in one place.

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