Forwarding Customer Message to Supplier

> For the complete documentation index, see [llms.txt](https://claimlane-docs.gitbook.io/claimlane-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://claimlane-docs.gitbook.io/claimlane-docs/platform/chat/forwarding-customer-message-to-supplier.md).# Forwarding Customer Message to SupplierEasily forward customer claim communications, defect notes, and media directly to the relevant supplier within Claimlane.## Steps1. Open the claim ticket in Claimlane. 2. Click **Forward to Supplier**. 3. Select the messages, notes, or attachments to include and send.