Error Summary
Error Code: 422
System: Webshipper/Other Carriers
Stage: Shipment Booking
Typical Message:
Goods Contents - Line Contents is mandatory for international shipments
This error occurs when attempting to generate a shipping label for an international shipment where required customs information is missing.
Example Error
You may see an error similar to the following in the logs:
ErrorsStep: webshipper-book-shipment (Error){
"name": "Error",
"message": "Request failed with status code 422",
"status": 422,
"statusText": "Unprocessable Entity",
"url": "https://liewood.api.webshipper.io/v2/shipments?include=labels",
"method": "post",
"data": {
"errors": [
{
"title": "Goods Contents - Line Contents is mandatory for international shipments",
"detail": "carrier - Goods Contents - Line Contents is mandatory for international shipments",
"code": "100",
"status": "422"
}
]
}
}Root Cause
One or more products in the order do not have required customs data configured in Claimlane.
For international shipments, carriers require customs information such as:
Product description
HS code
Country of origin
Item value
Line contents
If any of these fields are missing, Webshipper/Carrier rejects the shipment creation request with a 422 error.
How to Identify the Issue
Open the ticket in Claimlane.
Click the information button on the ticket
Check the product customs fields.
If customs information is missing, the fields will appear as invalid or missing.
How to Fix the Issue
Open the ticket in Claimlane.
Locate the product with missing customs data.
Click on the missing fields.
Enter the required information.
Save the changes.
After entering the required data:
Fields previously marked with a red X should become valid.
The shipment label can now be generated successfully.