This guide shows you how to set up and use custom actions in the Advise Return integration on Claimlane, from checking prerequisites to enabling the webhook.
Pre-requisites
Before you get started, make sure you have Shopify actions such as Refund or Replace enabled in your Claimlane account.
To check:
Go to Settings (bottom-left corner in Claimlane’s inbox).
Select Actions.
You’ll see a list of available actions.
If you don’t have Shopify actions enabled and would like to use them in Claimlane, please contact us at [email protected].
Step 1: Locate the Advise Return integration
In Claimlane, open Settings.
In the left-hand menu, click Self-Service Portals.
At the top tabs, go to Advise Return integration.
From here, you can either:
Click + Add Advise Return integration to create a new one, or
Edit an existing integration by clicking the three dots next to it.
Step 2: Configure the integration
Set Shopify as the integration provider.
Scroll down and enable Webhook Advise.
For the Webhook API key, you’ll need to generate a UUID:
Use a UUID generator, such as https://www.uuidgenerator.net/.
Copy the generated key and paste it into the API key field.
