As a supplier using Claimlane, receiving tickets from retail partners provides a central inbox to manage, review, and resolve claims submitted by authorized retailers.
Overview
When a retail partner forwards a ticket or files a new claim against your brand, it appears automatically in your Claimlane Supplier Inbox with all necessary product data and evidence attached.
Handling Received Tickets
Notification: You receive an email alert whenever a retail partner submits or forwards a new ticket.
Review Details: Open the ticket from your inbox to inspect product information, defect descriptions, and attached images.
Communication: Use the built-in ticket chat to request additional details or discuss resolution terms directly with the retailer.
Decision: Accept or decline the claim using the outcome bar, specifying the credit or replacement terms.