Ticket Forwarding allows retailers to seamlessly forward claim or return tickets directly to the relevant product supplier within Claimlane.
Overview
When a retailer receives a claim for a product manufactured or supplied by a third party, the ticket can be forwarded directly to that supplier for evaluation and credit approval, eliminating manual email exchanges.
Steps to Forward a Ticket
Open the claim ticket in your retailer Inbox.
Click on Forward to Supplier or select the supplier from the ticket details panel.
Choose the target supplier account and attach any additional comments or documentation.
Click Send to forward the ticket. The supplier will receive a notification and gain access to the ticket details.
Benefits
Complete Audit Trail: All communications, photos, and decisions remain attached to the single ticket thread.
Faster Resolutions: Direct supplier involvement speeds up credit note approvals and claim processing.