The Outcome Selector with Custom Options allows brands and suppliers to configure tailored resolution outcomes when resolving claim or return tickets in Claimlane.
Overview
Instead of relying solely on default resolution states, you can create custom outcome options that match your internal operational processes and financial workflows.
Key Capabilities
Custom Resolution Options: Add specific outcome reasons such as partial refund, full replacement, store credit, or repair.
Automated Actions: Link custom outcomes to automated status updates or notification emails.
Standardized Responses: Provide standard response templates associated with each selected outcome for consistent communication with retail partners and customers.
How to Use Custom Outcomes
Open the ticket you wish to resolve in your Claimlane Inbox.
Navigate to the outcome bar at the bottom or side of the ticket view.
Select your configured outcome option from the dropdown menu.
Add an optional description or internal note before submitting the resolution.